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Shipping Policy

Last updated: 27 October 2026

Zllige Tiles ships handmade zellige worldwide from our workshop in Fez, Morocco. zlligetiles.com is operated by ZLLIGE TILES LLC (Wyoming, USA).

Processing time

Most orders leave our workshop within 5 to 10 business days. Large quantities and made-to-order glazes can take up to 2 to 3 weeks. We email you the dispatch date after you order, and your tracking number as soon as the order ships.

Shipping methods

DHL Express (door to door)

  • Delivery time: 3 to 5 business days after dispatch to most countries, including the USA, Canada, the UK and the EU.
  • Tracking: yes, with a DHL tracking number by email.
  • Cost: calculated at checkout from the total weight of your order and the destination country, and shown before you pay. A box of tiles weighs about 19.5 kg (43 lb); the sample box weighs about 10 kg.

Examples of DHL Express costs to the USA: sample box about $111, 1 box about $207, 2 boxes about $389, 5 boxes about $953. The exact price is always shown at checkout.

Sea freight (large orders)

  • For large orders, usually from one pallet (about 42 boxes) upwards, we ship by sea freight (LCL or container) from Morocco to your port or door.
  • Delivery time: usually 20 to 45 days, depending on the destination.
  • Cost: quoted by email for your exact order and address. Choose “Sea Freight (LCL)” at checkout or contact us for a quote first.

Your own freight forwarder (FOB Casablanca)

Trade customers can use their own forwarder. We deliver the goods, packed on pallets with export documents, to Casablanca port.

Duties, customs and taxes

Orders are shipped from Morocco. Import duties, customs fees and taxes in the destination country are not included in our prices or shipping costs and are paid by the receiver. DHL may contact you to pay them before delivery. If you refuse to pay them, the shipment is returned and the original shipping cost cannot be refunded.

Packaging

Tiles are packed in strong cardboard boxes with protection between rows. Large orders are strapped and wrapped on pallets.

Damaged or lost shipments

Please check your boxes on delivery. If tiles arrive broken, photograph the boxes and tiles and email contact@zlligetiles.com within 48 hours of delivery. We will replace or refund the damaged tiles. If a tracked shipment is lost, we open a claim with the carrier and send a replacement or a refund.

Addresses

Please make sure your shipping address and phone number are correct; the carrier uses them for delivery and customs. We ship to business and residential addresses. We cannot deliver to P.O. boxes with DHL Express.

Questions

Email contact@zlligetiles.com or call +1 646-357-8046. See also our Refund and Returns Policy and Terms of Sale.